Returns & Exchanges
Grace Wellness Returns Policy
Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993, Sale of Goods Act 1908, and Fair Trading Act 1986 (together, “New Zealand Consumer Law”) because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. Nothing in our returns policy is intended to exclude, restrict or modify the application of any NZ Consumer Law.
Grace Wellness will accept product returns and provide you with an exchange, refund or repair where:
-
The product is faulty or is not of acceptable quality, or
-
Significantly different to those shown or described to you, or
-
The product is not fit for its intended purpose, or
-
The product is unsafe
You can present your Grace Wellness register receipt, online tax invoice or other adequate proof of purchase.
For Online Orders:
Even though great care is taken in the shipping process, if your item/s arrives damaged, please email us info@gracewellness.co.nz to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under New Zealand Consumer Law, please contact us via email to arrange collection of the item/s to be delivered back to us for assessment, exchange, repair or refund.